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FEMA Information


Key Messages


  • Those affected by Hurricane Matthew have four ways to register with FEMA for assistance: Online at www.DisasterAssistance.gov, through the FEMA Mobile App which can be downloaded, calling 800-621-3362 for voice, 711 and Video Relay Service, or go to a Disaster Recovery Center. Those who are deaf, hard of hearing, or have difficulty speaking and use a TTY should call 800-462-7585.


  • If you receive a letter from FEMA about your eligibility for assistance, take the time to read the information thoroughly. Sometimes people do not immediately qualify for financial help and the reason may be a simple fix. Call the FEMA helpline for assistance.  The FEMA letter may ask for receipts or proof of occupancy – read thoroughly.


  • The U.S. Department of Agriculture (USDA) has approved Disaster Supplemental Nutrition Assistance Program (D-SNAP) for those eligible in 31 North Carolina counties: Beaufort, Bertie, Bladen, Columbus, Craven, Cumberland, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, Onslow, Pender, Pitt, Robeson, Sampson, Tyrrell, Wake, Washington, Wayne  and Wilson.


  • FEMA Disaster Survivor Assistance (DSA) teams are in the field, helping North Carolina residents who suffered damage from Hurricane Matthew and flooding, providing registration assistance and answering questions on the FEMA application process.


  • FEMA housing inspectors are in the field assessing disaster damaged homes. All federal employees carry photo identification and do not charge for federal assistance.


  • The disaster recovery centers in Nash and Wilson counties are closing at 7pm, Oct. 27, but you can still get help after a DRC closes. Many of the same services available at a DRC also are available by calling the FEMA helpline at 800-621-3362.


Designated Counties


  • 35 counties for Individual Assistance – Beaufort, Bertie, Bladen, Camden, Chowan, Columbus, Craven, Cumberland, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, Onslow, Pasquotank, Pender, Pitt, Robeson, Sampson, Tyrrell, Wake, Washington, Wayne and Wilson.
    • Residents with flooding damage living in counties not named in the disaster declaration can still register with FEMA. If a county is added to the declaration, applications from that county will be processed automatically.  


  • 41 counties for Public Assistance (Categories A and B, including direct federal assistance)  Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Cumberland, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hertford, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, New Hanover, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Robeson, Sampson, Tyrrell, Wake, Washington, Wayne and Wilson.


Individual Assistance


  • Temporary Sheltering Assistance (TSA) is for eligible applicants who are unable to stay in their homes and need a short-term place to stay when housing options in their area are limited. TSA is a temporary solution to help bridge the gap for survivors until they can find a more permanent housing solution. TSA is available in the following North Carolina counties: Columbus, Cumberland, Dare, Edgecombe, Hoke, Johnston, Lenoir, Robeson and Wilson. TSA-eligible applicants are authorized to remain in TSA lodging until Nov. 12, 2016.


  • Individual Assistance can include grants for temporary housing and home repairs, low interest disaster loans to cover uninsured and underinsured property losses, and other programs to help individuals and business owners recover from the effects of the disaster.    


  • Disaster Unemployment Assistance has been approved for 27 counties. Additional counties may be added to the designation.  Deadline to register is November 9, 2016.
    • Workers who became unemployed as a direct result of the effects of Hurricane Matthew may be eligible for unemployment insurance benefits under the Disaster Unemployment Assistance program. Business owners affected by the storm may also qualify for benefits. 
  • Individuals who would like to meet with a FEMA representative in person can visit any of the Disaster Recovery Centers around the state (See list below).


  • FEMA can help locate temporary rental resources. Applicants may receive information on housing resources by calling FEMA’s hotline at 800-621-3362 or through FEMA’s housing portal: http://asd.fema.gov/inter/hportal/home.htm  
  • Remember: Those receiving FEMA grants for rental assistance need to save their receipts.


Registration Information


  • The important thing to do now is register – whether you are insured or not.


Registrations as of 0700 on 10/27:


·       Total registrations: 57,882


·       Total Individuals and Households Program money Disbursed: $50 Million


Help with SBA Loans


  • The U.S. Small Business Administration (SBA) offers low-interest disaster loans to help homeowners and renters as well as businesses of all sizes and private non-profit organizations to cover the cost of replacing lost or disaster-damaged personal property.  If applicant received application they MUST return it.  It is part of the registration process.  These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. Total SBA loan dollars approved to date: $8.1 M.


  • Contact U.S. Small Business Administration’s Disaster Assistance Customer Service Center by:



National Flood Insurance Program (NFIP)


  • As of October 26, approximately 5,150 NFIP claims were submitted by North Carolina survivors. These claims have resulted in over $8 million in Advance Payments to North Carolina residents.


  • As of October 10, advanced payments were authorized for NFIP policyholders affected by Hurricane Matthew who sustained flood damages.


    • These payments provide expedited relief to those affected.
    • By paying up to 50 percent of the estimated covered losses allows the policyholder the ability to proceed with recovery efforts while negotiating the proof of loss with the adjuster.


  • When calling FEMA to register, applicants are asked if they have insurance. Regular home insurance does not cover flood damage – it’s important to distinguish between homeowners insurance and National Flood insurance.


Disaster Survivor Assistance


  • Disaster Survivor Assistance (DSA) teams are visiting shelters and canvassing designated counties. The teams are knocking on doors in affected neighborhoods to support registration of survivors and to provide resource referrals.
  • The teams answer questions about the types of help available, help survivors apply for state and federal assistance and update an applicant’s contact information.
  • Team members wear blue FEMA shirts or FEMA vests and have photo IDs. To safeguard against fraud and scams, survivors should always ask to see FEMA photo IDs if they are not visible.


Other Resources


  • If you have questions about the safety of food in your home, call the USDA Meat and Poultry Hotline at 888-MPHotline (888-674-6854) on weekdays from 10 a.m. to 4 p.m. EST or visit www.AskKaren.gov to chat live with a food safety specialist, available in English and Spanish. 


  • Disaster Legal Services (DLS) is now available.  DLS provides immediate temporary legal assistance at no charge.  Call 800-662-7407.


  • IRS - Applicants in designated counties have until March 15, 2017, to file certain individual and business tax returns and make certain tax payments. This includes an additional filing extension for those with valid extensions that ran out at midnight Oct. 17. Taxpayers in counties added later to the disaster area will automatically receive the same filing and payment relief.


Safety Information:


  • Do not drive through standing water on the road.  Turn around, don’t drown.
  • Listen to your local officials for safety, shelter and other information.
  • If you had to leave your home due to flooding, wait for local officials to say it’s safe to return.
  • Check your home for damage before you re-enter. There may be a gas leak or downed electric lines in or near your home. Do not enter if it isn’t safe.
  • Check for snakes and other critters that may have made their way into your home. 


Disaster Recovery Centers


Hours are 9 a.m. to 7 p.m. Monday through Saturday and 12 p.m. to 5 p.m. Sundays until further notice.


Nash County DRC # 1 (closing Oct. 27)

Continuing Education Building

Nash Community College

3866 Eastern Ave.

Rocky Mount, NC  27804

Craven County DRC # 9

Old Family Dollar Store

281 NC Hwy 43

Vanceboro, NC 28586

Harnett County DRC # 2

Harnett County Governmental Complex

309 West Cornelius Harnett Blvd.

Lillington, NC  27546 

Cumberland County DRC # 10

Dept. of Social Services

1225 Ramsey Street

Fayetteville, NC 28301

Wilson County DRC # 3 (closing Oct. 27)

2693 Forrest Hills Rd. SW

Suite A

Wilson, NC  27893

Pitt County DRC # 11

Pitt County Agricultural Center

403 Government Circle

Greenville, NC 27834

Edgecombe County DRC # 4

The Imperial Centre

270 Gay St.

Rocky Mount, NC  27802

Bertie County DRC # 12

Senior Citizens Center

103 W. School Drive

Windsor, NC 27983

Johnston County DRC # 5

Johnston County Industries

912 N Brightleaf Blvd.

Smithfield, NC 27577

Lenoir County DRC #13

NOVA Building

105 W. Caswell St.

Kinston, NC 28501

Wayne County DRC # 6

W.A. Foster Recreation Center

(Top of the hill at Mina Weil Park)

1012 S. John St., Room 110.2

Goldsboro, NC 27530

Hoke County DRC #14

City of Raeford Civic Center

220 College Drive

Raeford, NC 28376

Edgecombe County DRC # 7

Riverside Plaza

1600 W. Howard Avenue

Tarboro, NC 27886

Tyrrell County DRC #15

Tyrrell Hall

906 US Hwy 64 East 

Columbia, NC  27925

Greene County DRC # 8

201 Carolina Drive

Snow Hill, NC 28580




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